Privacy Policy

Effective Date: 10/03/2025

Introduction

Borneo Hospitals (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy applies to the Borneo Hospitals website, located at https://borneohospitals.com, and to the data collected and processed by all branches of Borneo Hospitals. Borneo Hospitals includes the following branches:

• Borneo Hospital, Thane
• Borneo Hospital, Nashik
• Nimai’s Borneo Mother and Child Hospital, Sambhaji Nagar (Chhatrapati Sambhaji Nagar)
• Borneo Hospital, Raipur

This Privacy Policy explains how we collect, use, disclose, and protect your personal information. You consent to the practices described in this Privacy Policy by using our website and availing of our services.

Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: This may include your name, age, gender, date of birth, contact details (address, email address, phone number), and other identifiers you provide when you interact with us, such as when you:
  • Book an appointment or consultation.
  • Enquire about our services.
  • Register on our website.
  • Provide feedback or testimonials.
  • Contact us for support or assistance.
• Health Information: As a healthcare provider, we may collect health information that you provide or that is created or received while providing healthcare services to you. This may include:
  • Medical history, symptoms, diagnoses, and treatment plans.
  • Test results, examination findings, and imaging reports.
  • Medication history and allergies.
  • Information related to your pregnancy, childbirth, and child’s health (if relevant to our services).
• Website Usage Information: When you visit our website, we may automatically collect certain information about your visit, including:
  • Your IP address, browser type, and operating system.
  • Pages you visit on our website and the time spent on those pages.
  • Links you click on our website.
  • Referring website addresses.
  • Cookies and similar tracking technologies (please see section 7 below).
• Feedback and Testimonials: We may collect feedback and testimonials about your experience with Borneo Hospitals that you voluntarily provide to us in text or video format.

How We Collect Information

We collect your personal information through various means, including:

• Directly from You: We collect information you provide directly to us when you interact with our website, contact us by phone or email, fill out forms, or provide feedback.
• Automatically: When you visit our website, we automatically collect certain website usage information through cookies and similar tracking technologies.
• In the Course of Providing Healthcare Services: We collect health information when you receive medical care at Borneo Hospitals, as part of your medical record and treatment process.

How We Use Your Information

We may use your personal information for the following purposes:

• Providing Healthcare Services: To provide you with medical care, treatment, and related healthcare services, including:
  • Scheduling and managing appointments.
  • Maintaining your medical records.
  • Diagnosing and treating medical conditions.
  • Providing follow-up care and treatment recommendations.
  • Communicating with you about your health and treatment.
• Responding to Enquiries and Providing Support: To respond to your enquiries, requests, and provide customer support and assistance, available 24/7 at Borneo Hospitals.
• Improving Our Services: To analyse website usage and patient feedback to improve our website, services, and patient care experience.
• Seeking Feedback and Testimonials: With your explicit consent, we will contact you to ask for feedback on your experience at Borneo Hospitals and request testimonials.
• Internal Operations: For internal administrative purposes, such as data analysis, audits, and improving our operational efficiency.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Data Sharing and Disclosure

We are committed to protecting your privacy and will not sell, rent, or trade your personal information to third parties for marketing purposes.

We may disclose your personal information in the following limited circumstances:

• Within Borneo Hospitals Branches: This Privacy Policy applies to all branches, so we may share your information internally within Borneo Hospitals branches to ensure coordinated and efficient patient care and administrative purposes.
• Healthcare Professionals Involved in Your Care: We may share your health information with doctors, nurses, and other healthcare professionals involved in your treatment at Borneo Hospitals to provide you with appropriate medical care.
• Service Providers: We may engage trusted third-party service providers to assist us in operating our website, providing IT support, processing payments, conducting data analysis, or providing other services on our behalf. These service providers are contractually obligated to protect your personal information and are only authorised to use it for the specific purposes for which we engage them.
• Legal Requirements: We may disclose your personal information if required to do so by law, court order, or government regulation, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• With Your Consent: We may disclose your personal information to other third parties with your explicit consent. For example, we will obtain your consent before publishing any feedback or testimonials, including text and video formats, on our website or social media platforms.

Data Security

We take reasonable and appropriate technical and organisational measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. These measures include:

• Implementing security safeguards to protect our IT systems and data storage.
• Restricting access to personal information to authorised personnel who need to know this information to perform their job functions.
• Providing training to our staff on data privacy and security practices.
• Regularly reviewing and updating our security measures.

While we strive to protect your personal information, please understand that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to collect website usage information and enhance your browsing experience. Cookies are small text files that are placed on your device when you visit a website. We may use cookies for purposes such as:

• Website functionality (e.g., enabling website features, remembering your preferences).
• Website analytics (e.g., understanding website traffic, usage patterns).
• Personalisation (e.g., customising content based on your browsing history).

You can control cookies through your browser settings. You can choose to disable cookies or receive notifications when cookies are being used. However, please note that disabling cookies may affect the functionality of our website.

Your Rights

You have certain rights regarding your personal information, subject to applicable laws. These rights may include:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request deletion of your personal information, under certain circumstances.
• Objection to Processing: You have the right to object to the processing of your personal information in certain situations.
• Restriction of Processing: You have the right to request restriction of processing of your personal information in certain situations.
• Data Portability: You may have the right to receive your personal information in a portable format and to transmit it to another controller.
• Withdrawal of Consent: If we process your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided in Section 10 below. We will respond to your request in accordance with applicable laws.

Links to Other Websites

Our website may contain links to other websites that are not operated by Borneo Hospitals. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of those websites before providing any personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on our website and update the “Effective Date” at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any updates. Significant changes will be notified more prominently, if feasible.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data privacy practices, please contact us at:

Borneo Hospitals
Registered Office –  Larkins 315, Namdeo Wadi Marg, Banacha Pada, Panch Pakhdi, Thane West, Thane, Maharashtra 400602, India.
Email: info@borneohospitals.com
Phone: +91 7887 878 201

We are available for support and assistance 24/7.

Governing Law

This Privacy Policy and our data privacy practices are governed by the laws of India.